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Our e-liquid and heated tobacco vaping products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and contain nicotine, which is a highly addictive substance. No sale to persons under the age of 18.
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You can easily check the charge level by following these simple steps:

  • Press IQOS 3 MULTI Button for 1 second (short press)
  • The battery status lights will turn on and indicate the level of charge:
    4 LEDs = more than 75% charged
    1 LED = low charge. Need to charge

It takes approximately 75 minutes to fully charge the IQOS 3 MULTI from an electrical outlet. Only charge IQOS 3 MULTI device using the supplied AC Power Adapter and USB Cable.

The IQOS 3 MULTI device does not require a full charge to work. However, we recommend you fully charge the device before the first usage. A fully charged IQOS 3 MULTI can be used 10 times before needing to be recharged.

You can easily reset your IQOS 3 MULTI device by pressing and holding the button for 10 seconds and then releasing. During the 10 seconds the device will vibrate once. Keep the button held down until the lights fade out. Press the button again and the lights will fade in confirming a reset.

IQOS 3 MULTI vibrations are activated in the following situations:

  • At the start of the heating process (one second after pressing the button to start) - one vibration
  • When the tobacco stick has been heated and is ready to be used - two vibrations
  • When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

Any red light indicates that there is a device error or the device is operating outside its optimal temperature range (0 - 50°C). Too cold? Put your device in your pocket for a few minutes. Too hot? Bring your device inside or somewhere cool. If this doesn’t resolve the issue, please reset your IQOS.

If you were unable to fix the issue or have further questions, you can reach our Customer Care team using one of the options below:

Phone: 0800 810 433 (Monday to Friday 9AM to 6PM)


Live chat: Click on the black chat icon at the bottom right on this page to get in touch (Monday to Friday 9AM to 6PM)

You can also reach us by using the contact form here. Your nearest IQOS Store will also be happy to help.

IQOS contains nicotine, which is a highly addictive substance. No sale to persons under the age of 18.