It's easy when you know how. Learn how to use, clean, and charge your IQOS and find quick tips.
Enjoy one-to-one support with our team of experts as you switch to IQOS.
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device.
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments.
If you're on holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
