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Your first steps with IQOS ILUMA ONE

IQOS ILUMA One device on a leather surface.
An IQOS ILUMA PRIME Holder and Pocket Charger in a box.

Get started with your new IQOS ILUMA ONE with a few easy steps

1. Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low, charge the device with a power adaptor and the manufacturer-approved Charging Cable. If the battery is completely discharged, it can take up to 90 minutes.

2. By pressing the button for four seconds you can turn the device ON/OFF.

3. Slide the cap to open and gently insert a TEREA stick to the line on the filter, with the filter facing outside. Press button 5 times within 5 seconds until IQOS ILUMA ONE vibrates and Status Light(s) pulse(s). Keep the TEREA stick in position during the reheating. Start using once the IQOS ILUMA ONE vibrates and Status Light (s) stay fixed.

4. When you feel another vibration and only one Light pulsing white, your IQOS time is nearly up (30 sec or 2 puffs remaining). Slide to close the cap.
Good to know
- During use, the experience will stop if the TEREA stick is removed from your IQOS ILUMA ONE.
- The IQOS ILUMA ONE will stop if the ambiant temperature is out of range (0℃⁓40℃). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.

An IQOS ILUMA PRIME Holder and Pocket Charger next to a charging cable and AC adaptor.

Charging your IQOS ILUMA ONE

1. Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge.

2. Charge the IQOS ILUMA ONE. For a full charge, plug in the device for at least 90 minutes. When full, all lights will stay solid white and then turn off.

IQOS ILUMA ONE usage tips

A TEREA stick inserted into an IQOS ILUMA PRIME Holder.

Inserting TEREA sticks

Make sure you only use TEREA sticks with your IQOS ILUMA ONE. They are single use so ensure you do not reinsert a used one.

An AC adaptor and a charging cable.

Keeping battery power

Charging your IQOS ILUMA ONE on a daily basis is the best way to ensure you can always enjoy your IQOS.

An IQOS ILUMA device with a TEREA stick inside.

Have questions?

Contact our NZ-based customer care team on 0800 810 433 or text “support” to 5998

IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information.
An IQOS ILUMA Prime user working on a laptop using her ILUMA Prime outside.
An IQOS ILUMA Prime user working on a laptop using her ILUMA Prime outside.

IQOS ILUMA ONE User Guide

Our IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.

Download

Having problems?
Troubleshoot your IQOS ILUMA ONE

Self-diagnosis

IQOS Customer Support

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