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Your first steps with IQOS ILUMA

Your first steps with IQOS ILUMA
Get started with your new IQOS ILUMA

Get started with your new IQOS ILUMA with a few easy steps

1. Before first use, fully charge your device with Power Adapter and USB-C Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA Pocket Charger to check your battery level. If the level is low, then charge the Pocket Charger with the manufacturer-approved power adapter.

2. By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA Holder to see how many experiences you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the Holder needs to be charged in the Pocket Charger.

3. Gently insert a TEREA tobacco stick as seen in the video. The Autostart is activated upon insertion of the TEREA stick. If the Autostart is disabled, you can press the button on the Holder to start the experience. One vibration and lights pulsing slowly means it’s heating up the TEREA stick. Two vibrations and light(s) ON means it is ready for use.

4. When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the TEREA stick after use and remember to use a new stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.

5. When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder. When the round lights are pulsing white, this means the Holder is getting charged. One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.

Charging your IQOS ILUMA

Charging your IQOS ILUMA

1. Tap the button on your IQOS ILUMA Pocket Charger to check its battery level. If the bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Charge the Pocket Charger with the manufacturer-approved power adapter. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences.

2. Check the status lights on your IQOS ILUMA Holder. Two round lights mean your Holder is fully charged and ready for two uses. One light means you only have one use left. If the lower light blinks yellow 3 times this indicates you need to recharge your Holder.

3. Remove the TEREA tobacco stick and insert the Holder in the Pocket Charger. The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available.

IQOS ILUMA smart gestures

Advanced features and smart gestures

Autostart
Your IQOS ILUMA Holder starts preheating automatically after you insert a TEREA tobacco stick. This feature is available by default.

Lift up
By lifting up the Holder when you are not in an experience it will show how many uses are left, by displaying one or two lights.

Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the experience is left:
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%

IQOS ILUMA usage tips

Interest TEREA tobacco sticks

Inserting TEREA tobacco sticks

Make sure you only use TEREA sticks with your IQOS ILUMA. They are single use so ensure you do not reinsert a used one.

Keeping battery power

Keeping battery power

Charging your IQOS ILUMA Pocket Charger on a daily basis is the best way to ensure you can always enjoy your IQOS. Always charge the Pocket Charger with the manufacturer-approved power adapter.

Have questions?

Have questions?

Contact our NZ-based customer care team on 0800 810 433 or text “support” to 5998

IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
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ILUMA User guide
ILUMA User guide

IQOS ILUMA User Guide

Our IQOS ILUMA User Guide will let you deep dive into how your device works and how to use it.

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Having problems?
Troubleshoot your IQOS ILUMA

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