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We Care

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International Assistance.

Care where you are

A gold IQOS DUO device on an orange copybook
Girl ready to leave with her handbag

With you wherever you go.

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only a call away.

Girl checking her phone at a bar with a IQOS device on the table and the luggage next to her

Here to help when you're overseas.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you're in a country where IQOS is available, we'll get a replacement to you*.

Girl with a flight ticket, an IQOS device and a passport in her hand

Available in over 40 countries.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

If you need help, just call 0800 2559 2559*

Calling 0800 2559 2559 from certain countries may require dialling extra numbers before 800. Please, consult your operator’s requirements before travelling.

Connection limitations may apply with some mobile operators. In this unlikely event, please use the number +41 21 547 88 88*

*Some fees may apply, please speak to your network operator.

Blond woman checking her phone with a IQOS device on the table

There for you as you travel.

To make sure you can access international support, should you need it, we recommend that you register your IQOS device. You can do that here or by getting in touch with the NZ-based team using the Get in touch options below.


Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS


    Free text "Support" to 5998

    Text us
  • Phone


    Give us a call on 0800 810433

    Call us
  • Email


    Email us on

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

    Search FAQs