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Personalised support.

IQOS user utilising our IQOS personalised support

A little help to get you started.

Discover the difference our team can make, as you realise the benefit of IQOS. From sharing tips to help you get started, to being on hand to answer your questions. Our team is here to guide you and help you take the next steps on your switching journey.

We're ready when you are.

Our Personalised Support service is available to all registered users Monday to Friday, 9am - 6pm. We're based in New Zealand and offer support by text, phone and video call. If you haven’t registered yet, don’t worry, the team can help you out.

Free text “Support” to 5998 Give us a call on 0800 810433
IQOS ILUMA Prime device and holder on a desk.

Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS

    SMS

    Free text "Support" to 5998

    Text us
  • Phone

    Phone

    Give us a call on 0800 810433

    Call us
  • Email

    Email

    Email us on contact@iqos.co.nz

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

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