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FAQ

CLICK AND COLLECT

You can collect your order from the Newmarket store (215 Broadway, Newmarket, Auckland 1023).

You can collect your order from the store an hour after you have completed your order.

You can collect your order the next day after 10 am. Any orders made after 4 pm need to be picked up the next day after 10 am.

Unfortunately, you can't track your order. You will get an order confirmation email. Please share your order confirmation email with our friendly in-store team and they will contact you when your order is ready to be collected. If you have any question, please contact our customer service team 0800 810 433.

We will hold your order for 14 days. We will make several attempts to contact you.

Yes, they need to be 18+ and you need to ensure they provide the order confirmation email when collecting the orders from the store.

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This website contains information about our smoke-free products and we need your age to verify that you are 18+.

Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
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