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FAQ

CLICK AND COLLECT

Where do I pick up my order?: You can collect your order from the Newmarket store (215 Broadway, Newmarket, Auckland 1023).
When can I pick up my order?: You can collect your order from the store an hour after you have completed your order.
What if I order outside of store operating hours?: You can collect your order the next day after 10 am. Any orders made after 4 pm need to be picked up the next day after 10 am.
Can I track my order?: Unfortunately, you can't track your order. You will get an order confirmation email. Please share your order confirmation email with our friendly in-store team and they will contact you when your order is ready to be collected. If you have any question, please contact our customer service team 0800 810 433.
How long will you hold my order for?: We will hold your order for 14 days. We will make several attempts to contact you.
Can I get someone else to pick it up?: Yes, they need to be 18+ and you need to ensure they provide the order confirmation email when collecting the orders from the store.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in New Zealand who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

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