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FAQ

WARRANTY

The advantage of registering your device is that we can track date of sale. This means you won’t need your receipt for a warranty claim. Devices are automatically registered on your behalf on dispatch from our online store, IQOS boutique or via our sales experts.

If for some reason your device has not been registered, please call our Customer Care team who can do it for you.

Our Customer Care team is here to help. You can get in touch using one of the following options: Phone: 0800 810 433

Email: contact@iqos.co.nz

Live chat: Click on the black chat icon at the bottom right on this page to get in touch (Monday to Friday 9AM to 6PM)

To make a claim under this warranty, please contact our Customer Care team who will guide you through. You can reach us on one of the following options:

Phone: 0800 810 433

Email: contact@iqos.co.nz
Live chat: Click on the black chat icon at the bottom right on this page to get in touch (Monday to Friday 9AM to 6PM).

  • Ensure that you have your proof of purchase before making the call.
  • In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question, based on its own records.
  • Where an exchange takes place, then any replacement part becomes your property and the replaced part becomes the property of the entity which makes the exchange.
The information provided by you will be used as described in the consumer privacy notice.

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This website contains information about our smoke-free products and we need your age to verify that you are 18+.

Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
For more information read our Privacy Policy.