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FAQ

WARRANTY

What’s the point in registering my device?
The advantage of registering your device is that we can track date of sale so you won’t need your receipt for a warranty claim. Devices are automatically registered on your behalf on dispatch or via our sales experts. If for some reason your device has not been registered to you please call our Customer Care Centre who can do it for you.
Who can I contact with questions?
Our dedicated contact centre is here for you:
0800 810 433
contact@iqos.co.nz
Working hours: Monday - Friday: 9:00am - 6:00pm

Visit us on our Facebook or Twitter, where you can ask questions about IQOS and find support if needed.
How to make a claim?
To make a claim under this warranty, please contact our contact centre on 0800 810 433.
  • Ensure that you have your proof of purchase before making the call.
  • In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question, based on its own records.
  • Where an exchange takes place, then any replacement part becomes your property and the replaced part becomes the property of the entity which makes the exchange.
The information provided by you will be used as described in the consumer privacy notice.
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