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FAQ

SERVICES & SUPPORT

If you have any questions on the usage of your IQOS device, please contact our Customer Care team. You can reach us on one of the following options:

Phone: 0800 810 433 (Monday to Friday 9AM to 6PM)

Email: contact@iqos.co.nz

Live chat: Click on the black chat icon at the bottom right on this page to get in touch (Monday to Friday 9AM to 6PM)

All IQOS devices bought in New Zealand come with a 12 month warranty. To check if you qualify for a warranty replacement, please contact our Customer Care team using one of the following options:

Phone: 0800 810 433 (Monday to Friday 9AM to 6PM)

Email: contact@iqos.co.nz

Live chat: Click on the black chat icon at the bottom right on this page to get in touch (Monday to Friday 9AM to 6PM)

Our Customer Care Team can help you with troubleshooting, diagnostic and replacement services. You can get in touch with us using one of the following options:

Phone: 0800 810 433 (Monday to Friday 9AM to 6PM)

Email: contact@iqos.co.nz

Live chat: Click on the black chat icon at the bottom right on this page to get in touch (Monday to Friday 9AM to 6PM)

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