To enter this website, please confirm that you are an 18+ smoker/vaper AND an existing IQOS customer.


You must be 18 or over to access materials on this site

We Care

To purchase products from this website, you need to provide hard age verification you are 18+.

Our e-liquid and heated tobacco vaping products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and contain nicotine, which is a highly addictive substance. No sale to persons under the age of 18.
For more information read our Privacy Policy.

Customer care and support.

Customer Support 0800 810 433, or talk to via live chat Monday to Friday (9am – 6pm).

  • Auto Delivery

  • Trials for 18+ Smokers

  • Pay Monthly

  • Customer support

  • IQOS Rewards

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Auto Delivery

IQOS Auto Delivery enables customers to manage what vaping and heated tobacco products they consume. Auto Delivery can be paused, skipped or cancelled at any time with FREE standard delivery.

  • Auto Delivery

    Customer controlled for the automated delivery of vaping and heated tobacco products.

Man unboxing a new IQOS 3 DUO


In-store guided trials, device lending, guidance and support.

Woman infront of laptop with IQOS 3 DUO gold kit beside

Pay monthly

Providing instalment payment options for IQOS devices.

  • Splitit

    Buy now and pay in three interest-free instalments.

Man with phone in one hand, IQOS device in the other

Customer support

IQOS Customer Support 0800 810 433, or talk to via live chat Monday to Friday (9am – 6pm).

  • How-to guides

    Learn how to use, clean and charge your device.

  • Support for smokers*

    To better assist smokers, our team will provide support in switching to vaping from smoking.

  • Troubleshooting

    Online tools to help troubleshoot device issues.

See support services

Man and woman unboxing a new IQOS device


Join IQOS Rewards.

  • IQOS Rewards

    IQOS Rewards Dollars are earned on purchases from and may be redeemed against future purchases.*

Create an IQOS account, register your device, unlock your extended care and support.

Learn More

Got a question?
Find the answer in our FAQs.


Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS


    Free text "Support" to 5998

    Text us
  • Phone


    Give us a call on 0800 810433

    Call us
  • Email


    Email us on

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

    Search FAQs