What is an IQOS 3 DUO Certified Refreshed Device?
A: An IQOS 3 DUO Certified Refreshed Device is a device that was used for a maximum of 30 days before being returned to Philip Morris (the manufacturer of IQOS). All Certified Refreshed devices are thoroughly cleansed and disinfected, and undergo rigorous quality tests by expert technicians in Japan.
Who refreshes IQOS 3 DUO devices?
A: Philip Morris, the manufacturer of IQOS 3 DUO, engages a specialised service provider to follow rigorous procedures for quality check, cleaning, and disinfection.
Is it safe to use an IQOS Certified Refreshed device?
A: IQOS Certified Refreshed devices comply with the same consumer electronic safety requirements as new IQOS devices. They are quality and functionality checked, thoroughly cleaned and disinfected.
Why IQOS is offering such refreshed devices?
A: As part of our environmental sustainability strategy, we are committed to minimising waste by maximising the reusability of our devices and reducing our environmental footprint.
What is the difference between a refreshed kit and a new one?
A: IQOS 3 DUO Certified Refreshed device has been used by adult consumers for a maximum of 30 days before being returned to Philip Morris (the manufacturer of IQOS). All used devices are thoroughly cleansed and disinfected. They undergo rigorous quality tests and are upgraded with the latest firmware.
What does the refresh process include?
A: All Certified Refreshed devices are thoroughly cleansed and disinfected. Cleaning includes a thorough external cleaning with ethanol saturated/infused cloth and removal of any foreign particles if needed.
Become an IQOS Rewards member
Get rewarded when you shop directly with IQOS. Earn IQOS Rewards Dollars with every purchase* - it's that simple. Sign up today and get a bonus of 5 on us.
*Excludes purchases of tobacco sticks
IQOS Rewards Dollars
UNSUBSCRIBE FROM IQOS REWARDS
You are about to remove yourself from IQOS REWARDS
You will lose all of your points and will be unsubscribed from the IQOS mailing list
You have a IQOS Rewards available to for redemption
Are you sure you would like to remove yourself from IQOS Rewards?
IQOS Rewards Dollars
Check out how to earn and spend your IQOS Rewards Dollars below.
How to spend
You can choose to spend your IQOS Rewards Dollars partially or fully at checkout - it's up to you.
Note: IQOS Rewards dollars cannot be redeemed to purchase tobacco sticks.