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FAQ

REFRESHED DEVICES

A: An IQOS 3 DUO Certified Refreshed Device is a device that was used for a maximum of 30 days before being returned to Philip Morris (the manufacturer of IQOS). All Certified Refreshed devices are thoroughly cleansed and disinfected, and undergo rigorous quality tests by expert technicians in Japan.

A: Philip Morris, the manufacturer of IQOS 3 DUO, engages a specialised service provider to follow rigorous procedures for quality check, cleaning, and disinfection.

A: IQOS Certified Refreshed devices comply with the same consumer electronic safety requirements as new IQOS devices. They are quality and functionality checked, thoroughly cleaned and disinfected.

A: As part of our environmental sustainability strategy, we are committed to minimising waste by maximising the reusability of our devices and reducing our environmental footprint.

A: IQOS 3 DUO Certified Refreshed device has been used by adult consumers for a maximum of 30 days before being returned to Philip Morris (the manufacturer of IQOS). All used devices are thoroughly cleansed and disinfected. They undergo rigorous quality tests and are upgraded with the latest firmware.

A: All Certified Refreshed devices are thoroughly cleansed and disinfected. Cleaning includes a thorough external cleaning with ethanol saturated/infused cloth and removal of any foreign particles if needed.

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