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FAQ

IQOS 3

How do I reset my IQOS 3?
You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger button for 10 seconds (until lights fade out), then releasing. All status lights will turn OFF, blink three times, and progressively fade in, to confirm the reset.
How do I check the battery level?
The battery level is easy to check by doing the following:

1. Briefly press the power button of the IQOS 3 Pocket Charger to check the battery level.
2. The battery level display will light up and the LEDS will show the battery level.
How long does it take to fully charge the system?
It takes about 120 minutes to fully charge the IQOS 3 Pocket Charger using an outlet. Only charge the IQOS 3 with the provided IQOS Power Adaptor and USB Cable.
Should I always fully charge the battery on my Pocket Charger?
The IQOS 3 does not need to be fully charged to function properly. When the IQOS 3 Pocket Charger is fully charged, you can use the holder up to 20 times.
Can I use the IQOS 2.4 PLUS holder together with the IQOS 3 Pocket Charger and vice versa?
No, the IQOS 3 Holder and Pocket Charger are not backwards compatible with the IQOS 2.4 PLUS.
Can I use the adapter and USB cable of the 2.4 Plus to charge my IQOS 3?
You may use the IQOS adapter from previous versions. The USB cable of the IQOS 3 does, however, have a USB-C connector which, is not the same as the previous versions.
Do I have to charge my IQOS 3 before the first use?
Yes, because your IQOS 3 is delivered in an uncharged state, you must charge it before the first use.
What does it mean when my IQOS 3 vibrates?
IQOS 3 vibrations are activated in the following situations: - At the start of the heating process (one second after pressing the Button to start) - one vibration - When the tobacco stick has been heated and is ready to be used - two vibrations - When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
What does the light on my holder mean?
A white LED always means that the IQOS 3 is either charging, ready for use, or completely charged or reset. A red LED always means that there is a device malfunction. If this is the case, please reset your IQOS and try again. Do you need more assistance? Please contact IQOS New Zealand Customer Care by phone at 0800 810 433 available free of charge daily from 9am - 6pm. You can reach us by using the contact form here, and additional contact options can be found within the support section. Your nearest IQOS Store will also be happy to help.
What does the light on my pocket charger mean?
A white LED always means that the IQOS 3 is either charging, ready for use, or completely charged or reset. A red LED always can appear in the following situations: - The bottom LED on the pcoket charger flashes: The device being used is outside its recommended operating temperature (0-50 degrees celcius). Wait until the device has returned to within the permitted temperature range. - LED display for holder status: Holder malfunction. Please reset your IQOS. Do you need more assistance? Please contact IQOS New Zealand Customer Care on 0800 810 433. You can reach us via contact from here. More contact options can be found within the support section. Your nearest IQOS Store will also be happy to help.
What is the optimal operating temperature of my IQOS 3?
The IQOS 3 functions within a broad temperature range, however HEETS tobacco sticks taste best when the system is operated at a temperature between 10-50 degrees celcius.
What is the new ProtectPlus system?
The ProtectPlus system includes various technical improvements: - robust outer case for improved durability - side opening mechanism for even more reliability - longer battery life - newly designed heating chamber in the holder for even more reliability
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