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FAQ

TRIAL IQOS

The IQOS 14 Day Trial lets you experience IQOS Heated Tobacco devices for free. There are no obligations. Simply trial a device for up to 14 days and either keep it or return it.

It’s free to trial the device and if you decide to keep it after the trial ends then we’ll simply bill your credit/debit card.

You also have the option of paying for the device over three instalments. Please get in touch on 0800 810 433 and we’ll organise this for you.

  1. Go to iqos.co.nz and click on “FREE TRIAL” at the top of the page or select the menu dropdown on your mobile device.
  2. Choose the IQOS 3 DUO or IQOS 3 MULTI device that you would like to trial for 14 days and add this to your shopping cart by clicking ‘Trial now’.
  3. If you don’t have an account with us, you can register for one during checkout. Make sure you have your driver licence or passport to hand so that we can verify that you are 18+. We do this to prevent underage youth accessing our products.
  4. Once you’ve completed checkout you will be notified by email as soon as your device has been shipped. Please allow 3-5 business days for delivery and you will need to sign for it upon delivery. The delivery driver may also need to see your driver licence or passport to ensure it is you that we are delivering to.
  1. Once you receive your IQOS kit, you’ll have 14 days to explore the device.
  2. We’ll also be in touch with you to help you with your IQOS experience.
  3. At the end of the 14 day trial we’ll be in touch with you to see if you would like to keep or return your device.
  4. If you decide to keep your device, we will either charge the cost in full to your registered credit or debit card, or by agreed instalment, within a week of the trial ending.
  5. If you decide that IQOS isn’t for you, just let us know and return the kit to us in the prepaid courier bag provided. Please retain the ticket number for tracking and verification in case it is lost in transit.

This message will only show up if you’ve trialled an IQOS device before or you are not 18+. You may only trial an IQOS device once but if you haven’t done so, then please get in touch on 0800 810 433, or by live chat (Monday – Friday, 9am – 6pm) and we’ll fix that.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in New Zealand who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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