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LENDING - Terms and Conditions

  • Be a Legal Age Smoker or Vaper (at least 18 years old);
  • Be registered as an IQOS consumer on our website;
  • Agree to take sole responsibility for the IQOS device during the 14 day trial; and
  • Confirm that all provided details are true and accurate, that you are the authorised credit/debit card holder used to make your order and that there are sufficient funds to cover the cost of the products that you have ordered.

Our customer service will contact you on Day 14 to confirm if you would like to keep or return your IQOS device:

  1. Should you decide to purchase the IQOS device, we will either charge your registered credit/debit card for the full amount or take the first of three instalment payments, if this has been set up; or
  2. If you decide that IQOS isn’t for you, you will not be charged if you return the full kit using the courier bag provided. Please retain the courier ticket number as proof of return. If we do not hear from you and we have not received your IQOS kit back 7 days after the trial has ended, then its retail price will be charged to your registered credit/debit card.

The IQOS 14 Day Trial is subject to change for any reason at any time without notice. If your processed order has been affected, you will be notified by our Customer Care team and given the option to either proceed or cancel.

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This website contains information about our smoke-free products and we need your age to verify that you are 18+.

Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
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