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IQOS Cashback Terms & Conditions

To participate in our cashback program (“Cashback”), the following conditions of participation (“Conditions”) will apply. The organiser of Cashback is Philip Morris (New Zealand) Limited (“PMNZ”), 46 Sale Street, Auckland Central, Auckland 1010 which also reserves the right to change the Conditions at any time.

By submitting the online Cashback claim form, the participant accepts the Conditions agrees that they can be contacted by e-mail to process the claim.

  1. Eligibility

    • 1.1. The participant must be aged 18 or older, be resident in New Zealand and be a smoker and/or vaper.

      The participant must purchase a qualifying vaping device (“Qualified Device(s)”)* from a qualified PMNZ authorised retailer (“Qualified Retailer(s)”)*, have or created an account at, linked their Qualified Device to their account, be able to present a valid receipt/invoice as part of a valid online claim at and have a bank account in New Zealand.

      *See paragraph 2 for the Qualified Devices and Qualified Retailers.

    • 1.2. Participation in Cashback is only possible in the name of the purchaser.
    • 1.3. Employees of PMNZ, all persons involved in the development or implementation of Cashback (e.g., consultants, agencies or suppliers) as well as their respective family and household members, are excluded from participation.
    • 1.4. PMNZ reserves the right to exclude from Cashback, any participant who makes false statements when registering, manipulates, tries to manipulate or otherwise violates the Conditions.
    • 1.5. Participation in Cashback is only possible in one's own name and can be claimed for each Qualified Device purchased. A proof of purchase can only be used by the registered participant.
    • 1.6. Cashback cannot be combined with other programmes or promotions of PMNZ. This also includes coupon programmes.
  2. Qualified Devices and Qualified Retailers

    • 2.1. The Qualified Devices are PMNZ’s vaping devices except for the following products:

      • 2.1.1. IQOS VEEV starter kit and IQOS 3 Duo bundle;
      • 2.1.2. IQOS VEEV starter kit and IQOS 3 Multi bundle;
      • 2.1.3. IQOS VEEV starter kit and IQOS 3 Duo Refreshed bundle;
      • 2.1.4. IQOS VEEV starter kit;
      • 2.1.5. VEEV ONE starter kit; and
      • 2.1.6. From 01 March 2024, IQOS 3 DUO, IQOS 3 DUO Refreshed and IQOS 3 Multi will no longer be qualifying devices. IQOS 3 DUO, IQOS 3 DUO Refreshed and IQOS 3 Multi devices purchased up to and including 29 February 2024 will still be eligible for Cashback.
      • 2.1.7. IQOS Iluma and IQOS Iluma One devices purchased from a Qualified Retailer will be eligible devices from 01 March 2024.
    • 2.2. The Qualified Retailers are PMNZ’s authorized retailers except for the following retailers:

      • 2.2.1. (IQOS online store); and
      • 2.2.2. IQVape
  3. Participation and implementation of Cashback

    • 3.1. In order to participate in Cashback:

      • 3.1.1. A qualified Device must be purchased from a Qualified Retailer.
      • 3.1.2. The participant must have or create an account at and link their Qualified Device to that account.
      • 3.1.3. The participant must also successfully complete and submit an online claim at within 30 days of purchase (including the date of purchase). This includes a copy of the original proof of purchase receipt/invoice in one of the following file formats: jpg, png, bmp, HIEF or pdf, with a maximum 10 MB file size.
      • 3.1.4. By submitting the online claim form, the participant accepts the Conditions and agrees that they can be contacted by e-mail to process the claim.
    • 3.2. Proof of purchase means a purchase receipt or invoice containing the retailer name, retailer address, date of purchase, GST number and purchase price. A packaging slip does not satisfy proof of purchase. The original proof of purchase must be retained by the participant until the claim has been settled. PMNZ is entitled, at any time, to request presentation of the original proof of purchase for data comparison.
    • 3.3. The completed online claim, when submitted, will generate an email back to the participant containing a “Claim Tracking ID”. This Claim Tracking ID is to be used by the participant in any correspondence.
    • 3.4. The claim will be assessed within six business days and if approved, the participant will receive a confirmation e-mail with payment made to the bank account nominated by the participant in their online claim, within 17 business days of approval.
    • 3.5. Payment is only made in New Zealand dollars (NZD) to a New Zealand bank account.
    • 3.6. Each participant is obliged to check the Cashback payment and to report any missing payment to the e-mail address indicated by PMNZ citing the Claim Tracking ID.
    • 3.7. If the participant also claims “IQOS 30 Day Money Back Guarantee” and that claim is approved, the cashback amount will be deducted from the refund amount.
    • 3.8. The Conditions are governed by New Zealand law.
  4. Data protection

    • 4.1. Personal data that you transmit to us when participating in Cashback (including but not limited to name, address, e-mail, bank account details), will be processed exclusively as far as is necessary for the processing of your claimed Cashback or insofar as you have consented to the processing of your claimed Cashback.
    • 4.2. For the purpose of processing your claimed cashback, your data will be transmitted to WAIVPAY Limited. This is necessary because WAIVPAY Limited processes and settles approved claims.
    • 4.3. The data of the participants will be deleted after the three-month period, provided that the further storage of the data is not necessary for PMNZ to fulfil legal obligations.
    • 4.4. Further information on the processing of your personal data can be found on
  5. Liability

    PMNZ shall not be liable for indirect, incidental or consequential damages of any kind, including but not limited to damages arising from the use of this service, technical failures, delays and interruptions.