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Try our online tool, to help you troubleshoot any issues you're having with your device.
My IQOS 2.4 PLUS is charging too slowly.
1. Make sure you’re using the official IQOS cable and AC Power Adapter. Charging your IQOS from a computer USB port or using a third-party cable can be less effective.
2. If your IQOS 2.4 PLUS is already fully charged when you connect it to a power supply, the status light may flash. This is normal. If your IQOS 2.4 PLUS is completely out of battery, you might need to plug it in with the AC Adapter for up to 20 minutes before any status lights appear.
How to reset your IQOS 2.4 PLUS.
If your IQOS 2.4 PLUS is charged but not working, you might need to reset it. Press and hold the two buttons below the battery status light, then release. The lights will flash white to tell you the reset was successful.
The aerosol delivery is not very good.
Your IQOS 2.4 PLUS holder might need a clean.
1. Wait for your device to cool down, before sliding the cap upwards to remove it.
2. Insert the cleaning tool and rotate gently. If you do this regularly, you’ll reduce any tobacco build-up.
3. As some parts of your device, including the heating chamber, can't be accessed with the cleaning tool, use your cleaning sticks instead. Use them gently to avoid breaking or damaging the blade.
There’s more useful information in our IQOS 2.4 PLUS User Guide.
Download your copy of our IQOS 2.4 PLUS User Guide here.
Get in touch.
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
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