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Try our online tool, to help you troubleshoot any issues you're having with your IQOS 3 DUO device.
My IQOS 3 DUO is charging too slowly.
1. Make sure you’re using the official IQOS cable and AC Power Adapter. Charging your IQOS from a computer USB port or using a third-party cable can be less effective.
2. If your IQOS 3 DUO Pocket Charger is already fully charged when you connect it to a power supply, the status light may flash. This is normal. If your IQOS 3 DUO Pocket Charger is completely out of battery, you might need to plug it in with the AC Adapter for up to 20 minutes before any status lights appear.
How to reset your IQOS 3 DUO.
If your IQOS 3 DUO is charged but not working, you might need to reset it. To do so, press the charger button until the lights fade out, then release the button. All status lights will turn off, blink twice, and then progressively fade in, confirming a reset.
The aerosol delivery is not very good.
Your IQOS 3 DUO holder might need a clean.
1. Wait for your device to cool down, before sliding the cap upwards to remove it.
2. Insert the cleaning tool and rotate gently. If you do this regularly, you’ll reduce any tobacco build-up.
3. As some parts of your device, including the heating chamber, can't be accessed with the cleaning tool, use your cleaning sticks instead. Use them gently to avoid breaking or damaging the blade.
There’s more useful information in our IQOS 3 DUO User Guide.
Download a copy of our IQOS 3 DUO User Guide here.
Get in touch.
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
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