1. Tap the button on your IQOS 3 DUO Pocket Charger to check the battery level. If it's low, plug the device into a power outlet using an original IQOS AC Adapter and cable.
2. To turn your IQOS 3 DUO Pocket Charger on or off, press the button at the top for 4 seconds. Check the status lights on your IQOS Holder to see the battery level. 2 lights mean it's fully charged and you can use it twice. 1 light means 1 use. No lights mean it's time to recharge the holder.
3. To use your IQOS 3 DUO Holder, gently insert a tobacco stick. Don't twist the heated tobacco stick. If you do, you risk breaking the blade. After you've inserted the heated tobacco stick, press and hold the holder button. You'll feel a vibration and the lights will pulse slowly. This means the holder is getting ready. When you feel two vibrations and both status lights are on, your IQOS is ready to use.
4. When you feel two vibrations again that means your IQOS time is nearly up. Gently slide open the IQOS 3 DUO Holder, remove the heated tobacco stick, and slide the holder shut. Tap the holder button to see the device's status. Remember: one light means there's one use remaining. You can use your IQOS one more time or place the holder back in the charger.
5. With the IQOS 3 DUO Holder in the charger, watch the lights on the top. When it's flashing that means the holder is charging. When both lights are on, it means you can take the holder out.
1. Tap the IQOS 3 DUO Pocket Charger button to check the battery level. A flashing light at the top of the charger means the battery's low and you need to charge it. Plug the IQOS 3 DUO Pocket Charger into a power outlet using an original IQOS AC adapter and cable. The flashing light means the battery's charging. When the status bar is full that means the battery is fully charged, which is good for up to 20 uses.
2. Check the status lights on your IQOS 3 DUO Holder. Two lights mean your holder is fully charged and you can use it twice. 1 light means you only have 1 use left. No lights mean you need to recharge your holder.
3. To charge your IQOS 3 DUO Holder, slide open the holder and remove the heated tobacco stick. Then slide the holder shut and insert into the charger. Check the two small lights at the top of the charger. When they're flashing, this means the IQOS 3 DUO Holder is charging. When they're steady that means your IQOS 3 DUO Holder is ready to use.
Our cleaner tool and cleaning sticks make it easy. There's no liquid involved in the cleaning process.
1. Once your IQOS 3 DUO Holder is cool, after at least 30 seconds from the last use, you can slide the cap off.
2. Tap out any loose tobacco from inside your IQOS 3 DUO Holder. Check that the cleaning tool is in good condition before gently inserting it into the IQOS 3 DUO Holder. Twist the cleaner gently 2 or 3 times. When you finish, carefully remove the cleaner and tap out any tobacco residue.
3. Every once in a while, you can also use the IQOS cleaning stick to clean inside your IQOS 3 DUO Holder. Remember to avoid the blade when you do so. And clean the cap too, top and bottom.
It's as simple as that. For the best taste experience, we recommend cleaning the holder once a day, or after you’ve used 20 tobacco sticks.
Nobody wants a damaged device that’s a given. So when inserting your tobacco stick into your IQOS 3 DUO Holder, don't twist or force it in.
Gently insert a tobacco stick into the holder, tobacco end first. If the tobacco stick feels too stiff, try pre-heating the holder for 5 seconds before inserting it.
Remember, only specially made tobacco sticks can be used with an IQOS device.
Slide the cap up on your IQOS Holder and gently pull the tobacco stick out.
To protect your blade, do not twist the tobacco stick when removing it. Once removed, slide the holder cap back down.
Charging your IQOS 3 DUO Pocket Charger daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.
Get in touch.
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
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Earn at least 1 Rewards Dollar for every $20 spent
Note: Any purchase amount earns reward dollars excluding tobacco sticks.
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Earn 5 when you sign up for IQOS Rewards.
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Note: IQOS Rewards dollars cannot be redeemed to purchase tobacco sticks.
