IQOS Care | IQOS

Welcome to IQOS

This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Aotearoa New Zealand. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.

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First steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Find a solution

We are here to help solve problems you are having with your IQOS.

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IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits.

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Use our new IQOS Diagnostic Tool

Our self-diagnostic tool makes it easy to identify and fix the issue with your IQOS device.

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Frequently asked questions

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This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in New Zealand.

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