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Man Holding IQOS 3 White

First steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Gold with Charger

Find a solution

We are here to help solve problems you are having with your IQOS.

IQOS Qoach Headset

IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits.

Use our new IQOS Diagnostic Tool

Our self-diagnostic tool makes it easy to identify and fix the issue with your IQOS device.

Go to diagnostic tool

Frequently asked questions

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Find the IQOS that suits you best.

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We Care

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Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
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