To enter this website, please confirm that you are an 18+ smoker/vaper.

CONFIRM

You must be 18 or over to access materials on this site

We Care

To purchase products from this website, you need to provide hard age verification you are 18+.

Our e-liquid and heated tobacco vaping products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and contain nicotine, which is a highly addictive substance. No sale to persons under the age of 18.
For more information read our Privacy Policy.
﬋ login cart 0

Care you can count on

IQOS user holding their ILUMA Prime device

International assistance

If you're on holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn More

Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS

    SMS

    Free text "Support" to 5998

    Text us
  • Phone

    Phone

    Give us a call on 0800 810433

    Call us
  • Email

    Email

    Email us on contact@iqos.co.nz

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

    Search FAQs