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Welcome to IQOS Services

Get the most out of your IQOS experience

Man Holding IQOS 3 White

First steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Gold with Charger

Find a solution

We are here to help solve problems you are having with your IQOS.

IQOS Qoach Headset

IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

Frequently asked questions

Still have questions?

We are here to help you across multiple channels

IQOS Live Chat

Talk with one of our IQOS experts live
We will respond within seconds
Available Mon to Fri from 9am to 6pm
Online / Offline Live chat

IQOS on Facebook

Visit our IQOS Facebook page
We will respond directly
www.facebook.com/iqos.nzl/ Available Mon to Fri from 9am to 6pm

IQOS on Twitter

Get in touch with IQOS support on Twitter
@iqos_support_nz We will respond directly
Available Mon to Fri from 9am to 6pm

IQOS Email Support

Send us your query
contact.nz@iqos.com We will respond directly
Available Mon to Fri from 9am to 6pm

IQOS FAQ

Find your answer online
Full FAQs available here

IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 0800 810 433 We will respond directly
Available Mon to Fri from 9am to 6pm

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