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Welcome to IQOS Services
Get the most out of your IQOS experience
First steps with IQOS
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Find a solution
We are here to help solve problems you are having with your IQOS.
IQOS CARE PLUS
IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
Frequently asked questions
IQOS diagnostic tool
Let's fix your IQOS
Please select your device to see the relevant content
IQOS 3.0 DUO
IQOS 3 DUO provides you with two consecutive uses without the need to recharge in between HEETS.
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IQOS Multi
Once this heated tobacco system is fully charged, enjoy 10 back-to-back, uninterrupted tobacco moments.
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IQOS 3.0
IQOS 3 designed to fit amazingly in your hands, it gives you hundreds of customization options to make it yours.
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IQOS 2.4 Plus
IQOS 2.4 PLUS is intended to sync with our Bluetooth app, to get you started with features such as device pairing, and much more.
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IQOS 2.4
The perfect start of journey from cigarettes towards a new level of tobacco enjoyment.
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Still have questions?
We are here to help you across multiple channels
IQOS Live Chat
Talk with one of our IQOS experts live
We will respond within seconds
Available Mon to Fri from 9am to 6pm
Online / Offline
Live chat
IQOS on Facebook
Visit our IQOS Facebook page
We will respond directly
www.facebook.com/iqos.nzl/
Available Mon to Fri from 9am to 6pm
IQOS on Twitter
Get in touch with IQOS support on Twitter
@iqos_support_nz
We will respond directly
Available Mon to Fri from 9am to 6pm
IQOS Email Support
Send us your query
contact.nz@iqos.com
We will respond directly
Available Mon to Fri from 9am to 6pm
IQOS FAQ
Find your answer online
Full FAQs available here
IQOS Phone Support
Want to speak to one of our IQOS support experts? No problem, call us at 0800 810 433
We will respond directly
Available Mon to Fri from 9am to 6pm