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Care you can count on

Girl unpacking her IQOS device

International assistance

If you're on holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn More

Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS

    SMS

    Free text "Support" to 5998

    Text us
  • Phone

    Phone

    Give us a call on 0800 810433

    Call us
  • Video call

    Video call

    Book your video call with us here

    Book us
  • Email

    Email

    Email us on contact@iqos.co.nz

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

    Search FAQs

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We Care

This website contains information about our smoke-free products and we need your age to verify that you are 18+.

Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
For more information read our Privacy Policy.