It's easy when you know how. Learn how to use, clean, and charge your IQOS and find quick tips.
Enjoy one-to-one support with our team of experts as you switch to IQOS.
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device.
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments.
If you're on holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.
Get in touch
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
Get rewarded when you shop directly with IQOS. Earn IQOS Rewards Dollars with every purchase* - it's that simple. Sign up today and get a bonus of 
5 on us.
Start earning
*Excludes purchases of tobacco sticks
IQOS Rewards Dollars
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IQOS Rewards Dollars
Check out how to earn and spend your IQOS Rewards Dollars below.
Earn at least 1 Rewards Dollar for every $20 spent
Note: Any purchase amount earns reward dollars excluding tobacco sticks.
Sign up bonus
Earn 5 when you sign up for IQOS Rewards.
You can choose to spend your IQOS Rewards Dollars partially or fully at checkout - it's up to you.
Note: IQOS Rewards dollars cannot be redeemed to purchase tobacco sticks.
