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Discover IQOS.
IQOS is a brand with a big vision: to replace every cigarette for all adult smokers who would otherwise continue to smoke.
IQOS is the only brand to offer two different types of alternatives to continued smoking. IQOS heated tobacco devices heat tobacco, not liquid, to deliver a satisfying taste experience.
IQOS VEEV e-liquid vaping device is robust and trustworthy. VEEV pods are uniquely crafted to deliver taste consistency every time. Choose your way forward.
We’re on this journey together.
2021
2018
2016
2014
2009
2008
2007
2021
IQOS VEEV e-liquid vaping device is launched in New Zealand and Czech Republic in 2020; VEEV in Finland and Italy in 2021, with more market introductions planned. 2020 also sees a huge milestone for the IQOS community. Find out more
2018
IQOS 3 and IQOS 3 MULTI are now sold in cities in 43 markets around the world. IQOS parent company, Philip Morris International, spends 92% of all R&D and 60% of all commercial expenditure on smoke-free products.
2016
IQOS next generation device, the pioneering 2.4 PLUS, is launched in 21 markets. A year later, it is available to adult customers in 38 markets. In 2017 it wins a GOOD DESIGN® Award from the annual presentations made by the Chicago Athenaeum and Metropolitan Arts Press.
2014
PMI’s first commercial heat-not-burn device is launched in Japan and Italy. A year later the product is named IQOS and is made available in Portugal, Romania, Russia and Switzerland.
2009
PMI expands its R&D facilities focusing on alternatives to cigarettes by opening a new research laboratory in Singapore. Today, over 400 R&D experts are working on IQOS technologies around the world.
2008
Forward strides into smoke-free alternatives to cigarettes, soon to become IQOS, levels up in 2008 with a new dedicated R&D centre in Switzerland.
2007
While PMI’s research into heated tobacco alternatives goes back to the early 1990s, 2007 marks a turning point when a heat-not-burn prototype using HeatControl™ technology is developed. The device is a technological step forward but is ergonomically awkward.
We choose better together.
IQOS smoke-free devices leave no smoke and less lingering smell compared to cigarettes*.
IQOS Heated Tobacco and IQOS VEEV emit on average at least 95% lower levels of harmful chemicals compared to cigarettes.*
This does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.
*Source: Average reductions (95% for IQOS Heated Tobacco and over 95% for IQOS VEEV) in the levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette. See important information.
Important information: This does not necessarily equal a 95% reduction in risk. These products are not risk-free.
Unlike cigarettes, IQOS devices do not generate smoke or second-hand smoke.
IQOS devices leave less lingering smell on hands, hair and clothes than cigarettes*.
*Source: Study conducted in multiple markets since 2014 for IQOS Heated Tobacco, and in Ukraine with 405 legal age smokers, heated tobacco or e-cigarette users, December 2019 for IQOS VEEV.
Choose how to switch.
Heated tobacco
True taste of real tobacco. Heat-not-burn technology.
True taste of real tobacco. Heat-not-burn technology.
E-liquid vaping
Expertly crafted flavours. A vape you can trust.
Expertly crafted flavours. A vape you can trust.
Need help choosing between Heated
Tobacco and Vaping devices?
More to discover with myIQOS.
Care you can count on, privileges to inspire you.
Get in touch
Our dedicated NZ-based customer care team is here for you.
Monday to Friday, 9am to 6pm
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Live chat
Click on the Chat icon to talk to us
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Phone
Give us a call on
0800 810 433 -
Email
Email us at contact@iqos.co.nz and we'll get back to you within 24 hours.
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Facebook
Reach out to us via Facebook
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SMS
Text "Support" to 5998
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Video call
Click here to book a time
Become an IQOS Rewards member
Get rewarded when you shop directly with IQOS. Earn IQOS Rewards Dollars with every purchase* - it's that simple. Sign up today and get a bonus of 
5 on us.
Start earning
*Excludes purchases of tobacco sticks
IQOS Rewards Dollars
TRANSACTION HISTORY
UNSUBSCRIBE FROM IQOS REWARDS
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IQOS Rewards Dollars
Check out how to earn and spend your IQOS Rewards Dollars below.
How to earn
Earn at least 1 Rewards Dollar for every $20 spent
Note: Any purchase amount earns reward dollars excluding tobacco sticks.
Sign up bonus
Earn 5 when you sign up for IQOS Rewards.
How to spend
You can choose to spend your IQOS Rewards Dollars partially or fully at checkout - it's up to you.
Note: IQOS Rewards dollars cannot be redeemed to purchase tobacco sticks.