Auto Delivery is a subscription service that allows you to have your VEEV pods delivered to you automatically on a regular basis; fortnightly or monthly.

1. Choose an Auto Delivery plan that’s similar to your current vaping or smoking usage (Casual, Regular or Build Your Own).

2. Set up your plan with VEEV flavours, delivery frequency, and how many pods you’d like delivered with each order.

3. Add your plan to your shopping cart then go through the checkout process to finish setting up your Auto Delivery plan.

This will depend on the plan you choose.

Casual Plan: Fixed at 5 pods per fortnight or 10 pods per month.

Regular Plan: Fixed at 10 pods per fortnight or 20 pods per month.

Build Your Own plan: You can choose to have between 1 and 20 pods delivered per fortnight/month.

This will depend on the plan you choose.

Casual Plan: 20% discount for 5 pods per fortnight or 10 pods per month.

Regular Plan: 25% discount for 10 pods per fortnight or 20 pods per month.

Build Your Own plan: Standard retail prices apply.

You can choose to have your pods delivered fortnightly or monthly. Each frequency is defined as follows.

• Fortnightly = every 14 days

• Monthly = every 30 days

Your credit card will be charged on the same day that each Auto Delivery order is processed (every 14 or 30 days).

You’ll receive a confirmation email each time your order is processed and when your order has been shipped.

You will receive an email confirmation from Connect it, (IQOS.CIT3.5@IQOS.co.nz) once your order has been processed and shipped from our distribution centre. A Track & Trace number will be provided so you can see where your parcel is.

You can cancel anytime. Sign in to your profile and select “Cancel Auto Delivery” within the Auto Delivery plan section. You’ll need to do this 24 hours before the next order is scheduled for the cancellation to take effect.

You can’t make changes to a current plan. Simply cancel your current plan and set up a new plan with your updated requirements

Cancel your current plan. See FAQ “How do I cancel my Auto Delivery plan?”

Set up your new plan. See FAQ “How do I sign up for Auto Delivery?”

You cannot pause or take a break from Auto Delivery. Simply cancel your existing plan then start with a new plan anytime you want.

Cancel your current plan. See FAQ “How do I cancel my Auto Delivery plan?”

Set up your new plan. See FAQ “How do I sign up for Auto Delivery?”

We’ll send you confirmation email once you have checked out your Auto Delivery plan. You can also view your plan information by logging into your profile.

You can’t add items or make changes to a current plan. Simply cancel your current plan and set up a new plan with your updated requirements.

Cancel your current plan. See FAQ “How do I cancel my Auto Delivery plan?”

Set up your new plan. See FAQ “How do I sign up for Auto Delivery?”

Your order will not be processed and your Auto Delivery order will be cancelled. However, you can set up another plan anytime and when you are able to.

Cancel your current plan and start with the new plan anytime with your new credit card details.

Auto Delivery plans cannot be combined with any other promotional offers or special deals. You can take advantage of deals and offers on single purchases.

We’ll contact you ahead of your next order to talk though alternative options.