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IMPORTANT INFORMATION
Pods excluded from the Free VEEV ONE device.
Completely replacing your cigarette with a Heated Tobacco Vaping device will reduce harm to your health.
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Free delivery
Free delivery within NZ for orders over $49
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One year warranty
IQOS ILUMA comes with a one-year warranty.
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Product support
Having issues? Our customer support team is here to help.
IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information.
See important information.
What's in the box
- IQOS ILUMA ONE
- USB-C Charging Cable
If you've purchased your device in New Zealand, your IQOS warranty lasts for 12 months.
More details on warranty here.
Important information.
Please note that 18+ ID verification will be required upon delivery.
Standard delivery for metro areas in Auckland, Wellington and Christchurch.
- Order Monday to Friday before 3pm for delivery on the next business day between 8am - 6pm.
- Order Monday to Friday after 3pm for delivery in the next 2 business days between 8am - 6pm.
- Order anytime on Saturday and Sunday for delivery on the following Tuesday between 8am - 6pm.
Standard delivery for non-metro and rural areas.
- Order Monday to Friday before 3pm for delivery in 2-3 business days between 8am - 6pm.
- Order Monday to Friday after 3pm for delivery in 3-5 business days between 8am - 6pm.
- Order anytime on Saturday and Sunday for delivery in 3-5 business days between 8am - 6pm.
Express delivery for Auckland and Christchurch (limited to metro areas only).
- Order Monday to Friday before 1pm for same-day delivery before 5:30pm.
- Note: Express delivery is not available for orders after 1pm or on Saturdays and Sundays.
Express delivery for Wellington (limited to metro areas only).
Order Monday to Friday before 11am for same-day delivery between 6pm - 9pm.
Note: No deliveries available on public holidays & express delivery is not available for orders after 11AM or on Saturdays and Sundays
Premium delivery with IQOS NOW (Auckland only) – FREE for orders above $228.
Want your order now? Enjoy same-day delivery service (within 3 hours) with live tracking services.
- Order Monday to Friday between 8am - 2.30pm to enjoy 3-hour delivery.
- Orders received after 2:30pm will be delivered the following working day, within 3 hours from 8am.
If you are not available to sign for an item when our courier arrives, a ‘card to call’ will be left at the delivery address. The card will have details of when the delivery was attempted, tracking number & information on how to arrange redelivery or collection. Alternatively, the courier can deliver the parcel to any other 18+ adult at the same address.
Note: We do not guarantee that delivery will occur in accordance with the above assumptions. Neither a specific delivery day, nor a precise delivery time can be guaranteed. No delivery will take place on Sundays and public holidays. Please refer to the Courier Post website for details on delivery options available for your address.