No lights on your IQOS ILUMA or IQOS ILUMA Prime Pocket Charger? What it means and how to fix it.

The white strip lights on your Pocket Charger shows the status and level of charge.

If the Pocket Charger strip lights are not turning on, it could mean:

• The device is powered off: You may have intentionally or accidentally turned off your device.
• The battery is flat: If you’ve plugged your device in to charge, but it seems like your IQOS ILUMA is not charging, no strip lights could mean the Pocket Charger battery is discharged.
• The device is malfunctioning: The device is not working properly and the strip lights aren’t coming on as expected.
• The device is damaged: Physical or liquid damage may have occurred.

Note: When a device reset is performed, the strip lights will fade out and temporarily turn off.

Round lights on the Pocket Charger indicate the Holder's level of charge and status. If the strip lights are on, but the round Holder lights are not turning on, it could mean your Holder is not getting charge from the Pocket Charger.

This can happen if:

• The Holder is incorrectly placed inside the Pocket Charger.
• The contacts between the Holder and Pocket Charger are dirty.
• There’s liquid damage. If liquid got into the Holder somehow, this could cause the device to malfunction.
• The Holder is physically damaged. Inspect the Holder for visible damage which may have caused it to stop working properly.
• The Holder is malfunctioning. A software issue can cause the device to malfunction. A quick device reset can help to troubleshoot this issue.

Turn on your device

Device off? Here’s how to turn on your IQOS ILUMA:

1. Place the Holder inside the Pocket Charger.
2. Press the Pocket Charger button for 4 seconds to turn it on.

To check if your IQOS ILUMA is on at any time, briefly press the ON/OFF button on the Pocket Charger.

Clean the contacts

Debris on the contact areas between the parts can prevent the Holder from charging optimally.

To clean the contacts between the Holder and Pocket Charger:

1. Place the Holder inside the Pocket Charger.
2. Press the button for 4 seconds to turn off the device.
3. Remove the Holder and gently blow on the contact areas.
4. Use a soft cloth to wipe away any stubborn debris.

Recharge your IQOS ILUMA

Check the charge level by briefly pressing the button on the Pocket Charger.  Strip lights will not turn on if the battery is totally depleted.

Here’s how to charge your device:

1. Correctly place the Holder inside the Pocket Charger.
2. Connect the device to a wall socket using a compatible charging cable and power adaptor. 1 light will start flashing, but it may take 15 minutes for the light to show at all.
3. Leave it to charge. While charging, lights will pulse consecutively. At 100%, all 4 strip lights will be solid white.

Note:

• Ensure the USB ports of the AC power adaptor, charging cable, and IQOS ILUMA Pocket Charger are clean. You can blow gently on these or use a soft cloth.
• The light is yellow (until 7%). When it turns solid white, it means the device is 25% charged.

Perform a device reset

Pressing the button continuously for 10 seconds initiates a device reset; an easy way to resolve many common issues. Wait for the process to finish after which the device will turn on automatically.