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International Assistance

Help is never
far away

Travelling abroad? Our dedicated helpline is available in selected locations in case you have issues with your IQOS! Register your IQOS to receive your peace of mind abroad. (Only available in selected countries.)

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is Available in over 40 Countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up for IQOS International Assistance

If you and your IQOS are already registered for IQOS CARE PLUS, you can enjoy the IQOS International Assistance service today. If not, quickly register here.


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