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IQOS CARE PLUS

To make your day to day life with IQOS really easy, we have created an extensive service package for you to enjoy tailored support and coverage.

ACCIDENTAL DAMAGE COVERAGE

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.
If you are having trouble with your IQOS device please call our Customer Care Team for troubleshooting, diagnostic and replacement services.

IQOS EXCHANGE

Enjoy the freedom to exchange your device. Switch between IQOS Heated Tobacco System and IQOS MESH Precision Vaping to find the right IQOS device for you.
How does IQOS Exchange work?

INTERNATIONAL ASSISTANCE

IQOS International Assistance is a service providing you with assistance 24/7 whilst you are travelling. You can access services for device troubleshooting and replacement while travelling in selected countries where IQOS is available.

How to sign up

1. Link your device with your account
2. Accept the terms and conditions

SIGN UP

Frequently asked questions

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.

IQOS Support

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in New Zealand.
Are you 18 years or older and a smoker?
You must be 18 or over to access materials on this site