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IQOS CARE PLUS
To make your day to day life with IQOS really easy, we have created an extensive service package for you to enjoy tailored support and coverage.
ACCIDENTAL DAMAGE COVERAGE
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.
If you are having trouble with your IQOS device please call our Customer Care Team for troubleshooting, diagnostic and replacement services.
IQOS EXCHANGE
Switch between IQOS Heated Tobacco System and IQOS VEEV to find the right IQOS device for you.
INTERNATIONAL ASSISTANCE
IQOS International Assistance is a service providing you with assistance 24/7 whilst you are travelling. You can access services for device troubleshooting and replacement while travelling in selected countries where IQOS is available.
Frequently asked questions
Looking for some support?
Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.
Still have questions?
Our dedicated Customer Care team is here for you Monday – Friday, 9AM – 6PM
IQOS Live Chat
Click here to start a conversation with our Customer Care team.
Get in touch via email and we'll reply as soon as we can.
IQOS Phone Support
Want to speak to our Customer Care team? Call us at 0800 810 433