A little help to get you started.
Discover the difference our team can make, as you switch to IQOS. From sharing tips to help you get started, to being on hand to answer your questions. Our team is here to guide you and help you take the next steps on your switching journey.
We're ready when you are.
Our Personalised Support service is available to all registered users Monday to Friday, 9am - 6pm. We're based in New Zealand and offer support by text, phone and video call. If you haven’t registered yet, don’t worry, the team can help you out.