A little help to get you started.
Discover the difference our team can make, as you switch to IQOS. From sharing tips to help you get started, to being on hand to answer your questions. Our team is here to guide you and help you take the next steps on your switching journey.
We're ready when you are.
Our Personalised Support service is available to all registered users Monday to Friday, 9am - 6pm. We're based in New Zealand and offer support by text, phone and video call. If you haven’t registered yet, don’t worry, the team can help you out.
Get in touch
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
Click on the icon to chat with us.Let's chat
Free text "Support" to 5998Text us
Give us a call on 0800 810433Call us
Book your video call with us hereBook us
Email us on email@example.comEmail us
Got a question?
Find the answer in our FAQsSearch FAQs