Personalised support.

Woman checking her IQOS coach tips

A little help to get you started.

Discover the difference our team can make, as you switch to IQOS. From sharing tips to help you get started, to being on hand to answer your questions. Our team is here to guide you and help you take the next steps on your switching journey.

We're ready when you are.

Our Personalised Support service is available to all registered users Monday to Friday, 9am - 6pm. We're based in New Zealand and offer support by text, phone and video call. If you haven’t registered yet, don’t worry, the team can help you out.

Free text “Support” to 5998 Give us a call on 0800 810433 Book your video call with us here
Man showing a gold IQOS holder

Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS


    Free text "Support" to 5998

    Text us
  • Phone


    Give us a call on 0800 810433

    Call us
  • Video call

    Video call

    Book your video call with us here

    Book us
  • Email


    Email us on

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

    Search FAQs

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We Care

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Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
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