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The next evolution of IQOS – Welcome to IQ Vape store!

The next evolution of IQOS – Welcome to IQ Vape store!

The IQOS brand is constantly evolving to provide adult smokers and nicotine users with the best possible experience on their journey to leaving cigarettes and smoking behind. Here’s what you can expect when you visit us in store as you look for a smoke-free alternative that best suits you and your needs.

Introducing IQ Vape

As part of this evolution we’re pleased to share with you that IQOS stores across New Zealand will now be called IQ Vape!

Our stores will still stock our IQOS heated tobacco devices and tobacco sticks as well as our recently launched IQOS VEEV vape device and VEEV flavoured vape pods. Inside our IQ Vape stores you will still be able to stop in for a coffee while our dedicated experts professionally clean your IQOS device free of charge.

Anyone interested in trying IQOS can still come in for a guided trial or demonstration with our helpful IQOS experts. IQ Vape offers great trial before you buy options with our no obligation 14 day trial offers.

The IQ Vape boutique is still located at 215 Broadway in Newmarket Auckland 1023 and is open every day excluding public holidays.

In store, one of our friendly IQOS staff can help choose the best device for your needs, and you can learn more about our innovative technology by asking for a demonstration of the IQOS science machine.

How is the IQ Vape boutique different to all other vape shops?

It’s much more than just another vape shop, IQ Vape is home to break-through technology that needs to be experienced first-hand.

We believe in the power of science. For more than 10 years, we have invested more than 7.2 billion dollars in research and development to produce and manufacture alternatives that are better alternatives than continuing to smoke.

Want to understand how IQOS works yourself? Come visit us in store for a demonstration of our science machine to show you how IQOS heated tobacco compares to smoking a cigarette.

Where else can I buy IQOS?

If you cannot reach our store, our IQOS online shop is available 24/7 stocked with the full range of IQOS products.

Alternatively, you can pop into one of our partners store and other speciality vape stores.

How can I try IQOS?

We recommend coming in-store to try IQOS so one of our staff can guide you through how to use IQOS. You can find our newly upgraded IQOS store ‘IQ Vape’ at 215 Broadway, Newmarket, Auckland 1023. We are open every day excluding public holidays. Alternatively, you can trial the IQOS device for 14-days in the convenience of your own home. Then, you decide to keep it, or return it, no obligation.

Experiencing a problem with your IQOS? Let us help

Has your device stopped working? Did you accidentally break it? That’s ok if you’ve registered your device. IQOS Care-Plus warranty will cover the damage and we can replace it with a brand new one without any charge.

Need some advice?

Taking in all this information about technology, and the science behind our smoke-free products can be overwhelming. That’s why our in-store staff have been trained as IQOS experts and are there to answer any questions you have about our devices, vaping, and e-cigarettes.

Don’t have time to call in? You can talk to one of our Customer Care Team members via our online Live Chat or get assistance over the phone 0800 810 433.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in New Zealand who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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