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First steps with IQOS 3

Which IQOS would you like to learn more about?

How to use your IQOS 3

A quick step-by-step guide:
To begin your heated tobacco experience switching from cigarettes to IQOS, follow these simple steps.

Check if your IQOS 3 Pocket Charger is turned on by pressing the charger button for 1 second.
Lights are showing on your charger? Your system is ready to go. If not, turn on the IQOS 3 Pocket Charger by holding down the charger button for 4 seconds or charge your device with the IQOS official cable and AC Power Adaptor.

Open the IQOS 3 Pocket Charger door, insert the holder into the charger, and close the door.

Wait for the small light at the top to flash. This means your IQOS 3 Holder is charging.

Take the holder out of the charger and gently insert the tobacco stick into the IQOS 3 Holder. (Remember not to twist the tobacco stick)

Press and hold the IQOS 3 Holder button. After one vibration, the holder light will pulse slowly. After two vibrations, the light will stay solid white. That means your IQOS is ready to use.

When the holder light fades out, your IQOS time has finished. But don't worry! Just remove the used tobacco stick and recharge your IQOS 3 Holder.

How to Charge Your IQOS 3

Don't miss out on your IQOS moments. Make sure your IQOS 3 Holder and Pocket Charger are always ready when you need them.

You should charge your IQOS 3 Holder after every use. To start, first remove the used tobacco stick.

Then put the holder in the charger, in any direction, and close the charger door. The bar lights at the top will indicate the IQOS 3 Holder charge level. When the small light flashes, that means the holder is charging.

Wait a few minutes and the small light should stop flashing. That means your IQOS 3 Holder is ready.

After 20 uses, recharge the IQOS 3 Pocket Charger with the original IQOS official cable and AC Power Adaptor.

How to Clean Your IQOS 3

Keeping your IQOS clean is important, especially if you want to get the optimal taste experience. Thankfully, the new IQOS 3 cleaning tool does most of the work for you:

To start the cleaning process, leave your IQOS 3 Holder to cool.

Take the cap off your IQOS 3 Holder and tap the holder to free any loose tobacco stuck inside.

Now remove the lid from the cleaner. Insert it into the holder and rotate the cleaner.

From time to time, you should also use the IQOS cleaning stick to clean your IQOS 3 Holder (use it gently)

Lastly, don't forget to clean inside the IQOS 3 cap.

Man Holding IQOS 3 White

Inserting heated tobacco product into the IQOS 3

Make sure you don't twist the tobacco stick while inserting it into your IQOS 3 Holder, this twisting motion can damage the heating blade.

IQOS 3 Gold with Charger

Charging your IQOS 3

Remember to keep your IQOS 3 Pocket Charger battery charged daily for continuous use (little tip - try to charge it at the same time as you charge your phone). Your IQOS 3 will charge faster if you plug it to a wall power outlet

IQOS Qoach Headset

Using your IQOS 3

You only need to press the IQOS 3 Holder button once to activate the heating blade. Once the light indicator goes from blinking to steady, it's ready. (pressing the button again may turn it off)

For more information, have a look at our IQOS 3 User Guides

Download the IQOS 3 user manual here.

DOWNLOAD

Experiencing any issues with your IQOS 3?

Find a solution for IQOS 3 Issues.
We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

DISCOVER SOLUTIONS

Still have questions?

We are here to help you across multiple channels

IQOS Live Chat

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IQOS Email Support

Send us your query
contact.nz@iqos.com We will respond directly
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IQOS FAQ

Find your answer online
Full FAQs available here

IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 0800 810 433 We will respond directly
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