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Welcome to IQOS Services

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Man Holding IQOS 3 White

First steps with IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

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IQOS 3 Gold with Charger

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We are here to help solve any problem you're having with your IQOS 3 DUO.

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IQOS Qoach Headset

IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits.

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Frequently asked questions

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IQOS Services & Support

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in New Zealand who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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