The price of your Auto Delivery order depends on the quantities and types of products that you choose.

For VEEV ONE pods, any discount applied will depend on the number of pods in your plan. We will do our best to give you the best price available on iqos.co.nz at the time we process your order.

Auto Delivery customers who are also IQOS Rewards members may be able to apply IQOS Rewards against the price of the pods in their first Auto Delivery order. The price you will be charged will depend on the value of the IQOS Rewards that you apply.

Please note we cannot discount tobacco sticks or apply IQOS Rewards against them.

You can sign up to IQOS Auto Delivery at any time and there is no minimum or maximum commitment period.

Whilst you can only have one IQOS Auto Delivery plan active at any one time, you have the flexibility to decide which types of IQOS essentials you include in your order.

Your IQOS Auto Delivery plan will start on the date range you specify, once you’ve created your plan, completed the checkout process and accepted the terms and conditions. Payment will be taken as each order is processed and can be made with Visa and Mastercard (debit or credit card). You’ll receive a reminder every time your next order is due and we will send you a confirmation each time your order is processed. Delivery takes approximately 2-3 business days.

When you sign up as an IQOS Auto Delivery user, if you are an IQOS Rewards member, you will earn IQOS Rewards points on VEEV ONE pods.

Please note:
• You are only eligible to participate in the IQOS Auto Delivery programme if you are (i) a smoker or vaper over the age of 18, (ii) a registered IQOS product user and (iii) your registered address in our IQOS database is within New Zealand.
• Only individuals may participate in the IQOS Auto Delivery programme. Companies, partnerships, incorporated societies, unincorporated associations, and/or similar legal entities are not eligible.
• You acknowledge and agree that by subscribing to IQOS Auto Delivery and providing us with your email address and mobile telephone number, we may send you commercial electronic messages including but not limited to communications about our products and special offers.
• You may unsubscribe from our communications at any time by clicking on the ‘unsubscribe’ or ‘Opt Out’ hyperlink in our emails or texts.

With IQOS Auto Delivery, you have the flexibility to decide what your order contains. It allows you to have your everyday essentials delivered to you automatically on a fortnightly or monthly basis. There's also no lock-in period, so you are in control.

When you create your IQOS Auto Delivery, you select:
• Flavours
• Quantities (within minimum and maximum limits)
• Types of products including VEEV one pods
• Items in your order
• Delivery date range.

And remember if your needs change, you can edit, reschedule, pause or cancel your IQOS Auto Delivery at any time.

You can make changes to your IQOS Auto Delivery service at any time, right up until the Cut-Off Date. The Cut-Off Date is one day before we process your order, which is when we take payment and prepare your items for delivery. The Cut-Off Date is displayed at the top of your IQOS Auto Delivery account dashboard, right underneath your next delivery details.

Go to ‘My Order’ in your Auto Delivery dashboard and click ‘Edit’ to change:
• Flavours
• Quantities (within minimum and maximum limits)
• Types of products including VEEV ONE pods
• Items in your order

Go to ‘Your Account’ to change:
• Delivery address (this must be in New Zealand)
• Telephone number
• Email address

You can also update or change your payment details at any time. You can do this in the ‘Payments’ section of your IQOS account.

If you make changes to your order including the delivery address, this becomes your Standard Order. This order will be delivered to you at the registered address each fortnight or month depending on what you subscribe for.

You may cancel your IQOS Auto Delivery subscription at any time. Simply:
• Log in to your IQOS account on iqos.co.nz and click on ‘Auto Delivery’. This will take you to the Auto Delivery dashboard
• Select the ‘My Details’ tab
• Click the ‘Cancel IQOS Auto Delivery’

If you intend to cancel your IQOS Auto Delivery, you must do this before the Cut-Off Date displayed on your IQOS Auto Delivery dashboard. If you do not, then your order may be processed for delivery and payment taken from your credit/debit card.

If you have any questions, then please call our Customer Care team.

If you wish to restart your IQOS Auto Delivery at any stage, you can log back into your account and click the 'Reactivate' button. From here you can modify or create a new Standard Order for fortnightly or monthly delivery.

• IQOS contains nicotine, which is a highly addictive substance. No sale to persons under the age of 18.

• IQOS is not risk-free. For more details, read the Important Information on iqos.co.nz.