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International Assistance.
Care where you are
With you wherever you go.
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only a call away.
Here to help when you're overseas.
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you're in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 40 countries.
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.
If you need help, just call 0800 2559 2559*
Calling 0800 2559 2559 from certain countries may require dialling extra numbers before 800. Please, consult your operator’s requirements before travelling.
Connection limitations may apply with some mobile operators. In this unlikely event, please use the number +41 21 547 88 88*
*Some fees may apply, please speak to your network operator.
There for you as you travel.
To make sure you can access international support, should you need it, we recommend that you register your IQOS device. You can do that here or by getting in touch with the NZ-based team using the Get in touch options below.
Get in touch
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
5 on us.