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You must be 18 or over to access materials on this site

We Care

This website contains information about our smoke-free products and we need your age to verify that you are 18+.

Our e-liquid and heated tobacco vaping products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and contain nicotine, which is a highly addictive substance. No sale to persons under the age of 18.
For more information read our Privacy Policy.

IQOS How-to guides

How to use your IQOS VEEV.

1. Unlock

  • Confirm that you are a smoker or vaper and verify that you are 18 or over before first use.
  • Unlock your VEEV using the IQOS App.
  • If your VEEV is not unlocked, the lower and upper lights will be white.

2. Ready

  • When your IQOS VEEV is ready for use, the lights will pulse white for up to 3 minutes.

3. Prepare

  • Remove the yellow seal tab before using the VEEV flavour pod.

4. Insert

  • Insert the VEEV pod into your IQOS VEEV.
  • A quick vibration will confirm that you've inserted the pod correctly.

5. Vape

  • Once the lights stop pulsing, they will become solid white and show the battery level.
  • You can start vaping.

6. Turn off

  • If you don’t vape, IQOS VEEV will automatically turn off after 3 minutes to save battery.
  • Alternatively, you can turn off your IQOS VEEV by pressing the button for 1 second, until it vibrates and the lights turn off.

7. Changing your VEEV pod

  • You don’t need to turn off your IQOS VEEV before removing the pod.
  • When you insert it, a pulsing light might appear to indicate that it is initialising.
  • It is ready to use when the light stops pulsing.
  • If you wait more than 3 minutes to insert the pod, your IQOS VEEV will automatically switch off to save battery.
  • You will need to press the button for 1 second after inserting the pod to start vaping.

Get in touch.

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm