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You must be 18 or over to access materials on this site

We Care

This website contains information about our smoke-free products and we need your age to verify that you are 18+.

Our e-liquid and heated tobacco vaping products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and contain nicotine, which is a highly addictive substance. No sale to persons under the age of 18.
For more information read our Privacy Policy.
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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Auto Delivery

    Ultimate flexibility, FREE delivery

  • Refer a Friend

    Refer a Friend

  • Pay monthly

    Enjoy today, pay on your terms

  • Get support

    Care you can count on

  • Rewards

    Made to inspire you

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Auto Delivery

Peace of mind with IQOS Auto Delivery. Enjoy all your favourite flavours from the full IQOS essentials range in one order. Ultimate flexibility and FREE standard delivery.

  • Auto Delivery

    Your everyday essentials delivered automatically to you. Never worry about running out.

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In-store guided trials, device lending, guidance and support.

  • Try IQOS

    Try an IQOS heated tobacco device for 14 days and discover the taste of real tobacco, heated not burned.

  • Discover IQOS in store

    Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

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Experiences are better shared.

Recommend IQOS to a friend* through our referral program and you can both be rewarded.

Refer a friend

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Pay monthly

Enjoy flexibility with installment payment options.

  • Splitit

    Buy now and pay in three interest-free instalments.

Help when you need it.
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Get support

Get all-round support from the moment you choose IQOS.

See support services

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Join IQOS Rewards today and discover just how rewarding being an IQOS Rewards member can be.

  • IQOS Rewards

    Earn and spend IQOS Rewards Dollars whenever you shop directly with IQOS.*


Create an IQOS account, register your device, unlock your extended care and support.

Discover more

Got a question?
Find the answer in our FAQs.


Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS


    Free text "Support" to 5998

    Text us
  • Phone


    Give us a call on 0800 810433

    Call us
  • Video call

    Video call

    Book your video call with us here

    Book us
  • Email


    Email us on

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

    Search FAQs