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CONTINUE
Care you can count on.
Privileges to inspire you.
We’re by your side as you take the next step on your journey with IQOS.
Auto Delivery
Peace of mind with IQOS Auto Delivery. Enjoy all your favourite flavours from the full IQOS essentials range in one order. Ultimate flexibility and FREE standard delivery.
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Auto Delivery
Your everyday essentials delivered automatically to you. Never worry about running out.
Try
In-store guided trials, device lending, guidance and support.
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Try IQOS
Try an IQOS heated tobacco device for 14 days and discover the taste of real tobacco, heated not burned.
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Discover IQOS in store
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
Experiences are better shared.
Recommend IQOS to a friend* through our referral program and you can both be rewarded.
*Your friend must be a 18+ smoker or vaper.
Pay monthly
Enjoy flexibility with installment payment options.
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Splitit
Buy now and pay in three interest-free instalments.
Get support
Get all-round support from the moment you choose IQOS.
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How-to guides
Learn how to use, clean and charge your IQOS.
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Personalised support*
Enjoy one-to-one support with our team of experts as you switch to IQOS.
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Troubleshooting
Online tools to help you troubleshoot your device.
*Services available upon device registration. Terms and conditions apply.
Rewards
Join IQOS Rewards today and discover just how rewarding being an IQOS Rewards member can be.
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IQOS Rewards
Earn and spend IQOS Rewards Dollars whenever you shop directly with IQOS.*
*IQOS Rewards Dollars cannot be earned or redeemed on tobacco stick purchases.
Got a question?
Find the answer in our FAQs.
Get in touch
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
5 on us.