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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Try

    Try IQOS your way

  • Pay monthly

    Enjoy today, pay on your terms

  • Get support

    Care you can count on

  • Enjoy privileges

    Made to inspire you

myIQOS myIQOS

Create an IQOS account, register your device, unlock your extended care and support.

Discover more

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Try

In-store guided trials, device lending, guidance and support.

  • Try IQOS

    Try an IQOS heated tobacco device for 14 days and discover the taste of real tobacco, heated not burned.

  • Discover IQOS in store

    Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

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Pay monthly

Enjoy flexibility with a range of payment options or relax in the knowledge that your everyday essentials are delivered automatically to you.

  • Auto Delivery

    Your everyday essentials delivered automatically to you. Never worry about running out.

  • Splitit

    Buy now and pay in three interest-free instalments.

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myIQOS myIQOS

Experiences are better shared.

Recommend IQOS to a friend* through our referral program and you can both be rewarded.

Refer a friend

Help when you need it.
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Get support

Get all-round support from the moment you choose IQOS.

See support services

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Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

  • Privileges and more

    Enjoy special offers on your favourite products, vouchers for referring your friends* to IQOS and more.
  • IQOS Rewards

    Loyalty goes both ways. Earn and spend whenever you shop directly with IQOS.**

Join IQOS Rewards today and discover just how rewarding being an IQOS Rewards member can be.

Join IQOS Rewards

Refer a friend

Recommend IQOS to a friend* and earn extra privileges for both of you.

Got a question?
Find the answer in our FAQs.

FAQs

Get in touch

Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 6pm

  • Chat

    Live chat

    Click on the icon to chat with us.

    Let's chat
  • SMS

    SMS

    Free text "Support" to 5998

    Text us
  • Phone

    Phone

    Give us a call on 0800 810433

    Call us
  • Video call

    Video call

    Book your video call with us here

    Book us
  • Email

    Email

    Email us on contact@iqos.co.nz

    Email us
  • Give us a ring

    Got a question?

    Find the answer in our FAQs

    Search FAQs

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CONFIRM

You must be 18 or over to access materials on this site

We Care

This website contains information about our smoke-free products and we need your age to verify that you are 18+.

Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
For more information read our Privacy Policy.