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Customer care and support.
Customer Support 0800 810 433, or talk to via live chat Monday to Friday (9am – 6pm).
Auto Delivery
IQOS Auto Delivery enables customers to manage what vaping and heated tobacco products they consume. Auto Delivery can be paused, skipped or cancelled at any time with FREE standard delivery.
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Auto Delivery
Customer controlled for the automated delivery of vaping and heated tobacco products.
Try
In-store guided trials, device lending, guidance and support.
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Try IQOS
Smokers can trial an IQOS heated tobacco vaping device, free, for 14 days.
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Where to buy IQOS
Pay monthly
Providing instalment payment options for IQOS devices.
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Splitit
Buy now and pay in three interest-free instalments.
Customer support
IQOS Customer Support 0800 810 433, or talk to via live chat Monday to Friday (9am – 6pm).
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How-to guides
Learn how to use, clean and charge your device.
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Support for smokers*
To better assist smokers, our team will provide support in switching to vaping from smoking.
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Troubleshooting
Online tools to help troubleshoot device issues.
*Services require device registration. T&C’s apply.
Rewards
Join IQOS Rewards.
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IQOS Rewards
IQOS Rewards Dollars are earned on purchases from iqos.co.nz and may be redeemed against future purchases.*
*IQOS Rewards Dollars cannot be earned or redeemed on tobacco stick purchases
Create an IQOS account, register your device, unlock your extended care and support.
Got a question?
Find the answer in our FAQs.
Get in touch
Our dedicated NZ-based customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 6pm
5 on us.