To enter this website, please confirm that you are an 18+ smoker/vaper.

You must be 18 or over to access materials on this site

We Care

To purchase products from this website, you need to provide hard age verification you are 18+.

Our e-liquid and heated tobacco vaping products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and contain nicotine, which is a highly addictive substance. No sale to persons under the age of 18.
For more information read our Privacy Policy.

Easter Holiday Hours 2026

Our team is taking a short break for the holidays. Below you’ll find our Easter opening hours, along with shipping and delivery information.

Online Orders

Our delivery partners won't be operating on the statutory holidays. Due to the this, expect a small delay in your online order delivery during this holiday period.

IQ VAPE Newmarket Hours:

  • Friday 3 April: Closed
  • Saturday 4 April: Open
  • Sunday 5 April: Closed
  • Monday 6 April: Open

Click & Collect is operating as usual, however it will not be available when IQ VAPE Newmarket is closed.

Customer Support

Our Customer Support team will be unavailable on:

  • Friday 3 April
  • Saturday 4 April
  • Sunday 5 April
  • Monday 6 April

While support is unavailable at these times, you can email us on contact@iqos.co.nz and we’ll get back to you promptly upon our return.

Our normal Customer Support hours (Mon – Friday, 9am – 6pm) apply outside of these days.

Wishing you a safe and happy holidays.

IQOS Team