Christmas & New Year Holiday Hours 2025

Our team is taking a short break for the holidays. Below you’ll find our Christmas and New Year opening hours, along with shipping and delivery information.

Online Orders

Our delivery partners won't be operating on the statutory holidays. Due to the this, expect a small delay in your online order delivery during this holiday period.

IQ VAPE Newmarket Hours:

• Wednesday 24 December – OPEN
• Thursday 25 December - Christmas Day - CLOSED
• Friday 26 December - Boxing Day – OPEN
• Saturday 27 December – OPEN
• Sunday 28 December – OPEN
• Monday 29 December – OPEN
• Tuesday 30 December – OPEN
• Wednesday 31 December – OPEN
• Thursday 1 January 2026 - New Years Day – CLOSED
• Friday 2 January 2026 – CLOSED
• Normal hours apply from Saturday 3 January 2026.

Click & Collect is operating as usual, however it will not be available when IQ VAPE Newmarket is closed.

Customer Support

Our Customer Support team will be unavailable on:

• Thursday 25 December - Christmas Day
• Friday 26 December - Boxing Day
• Thursday 1 January 2026 - New Years Day
• Friday 2 January 2026

While support is unavailable at these times, you can email us on contact@iqos.co.nz and we’ll get back to you promptly upon our return.

Our normal Customer Support hours (Mon – Friday, 9am – 6pm) apply outside of these days.

Wishing you a safe and happy holidays.

IQOS Team