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What is heated tobacco?
The IQOS device heats rather than burns the tobacco stick, releasing nicotine and tobacco flavour. Switching completely from cigarettes to IQOS significantly reduces your body’s exposure to harmful chemicals.*
Discover an experience free from smoke smell, fire and ash with no second-hand smoke to affect the people around you.
What’s in the box:
1 IQOS 3 DUO Pocket Charger
1 IQOS 3 DUO Holder
1 IQOS AC Power Adaptor
1 Charging Cable
1 IQOS Cleaning Tool
10 Cleaning Sticks
Dimensions:
Holder: D:14.42mm x H:92.27mm
Pocket charger: W:46.3mm x D:22.88mm x H:114.68mm
To make your day to day life with IQOS really easy, we have created an extensive service package for you to enjoy tailored support and coverage.
Accidental Damage Coverage
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.
If you are having trouble with your IQOS device please call our Customer Care Team for troubleshooting, diagnostic and replacement services.
IQOS EXCHANGE
Switch between IQOS Heated Tobacco System and IQOS VEEV to find the right IQOS device for you.
INTERNATIONAL ASSISTANCE
IQOS International Assistance is a service providing you with assistance 24/7 whilst you are travelling.
You can access services for device troubleshooting and replacement while travelling in selected countries where IQOS is available.
How to sign up
- Once you receive your IQOS, log into your profile and link your device to your account
- Accept the terms and conditions
Delivery Details
Please note that 18+ ID verification will be required upon delivery
Premium delivery with IQOS NOW (Auckland only) – FREE for orders above $228
Get your order within 3 hours with IQOS NOW
Order Monday to Friday before 3PM for delivery on the next business day between 8AM-6PM
Order Monday to Friday after 3PM for delivery in the next 2 business days between 8AM-6PM
Order anytime on Saturday and Sunday for delivery on the following Tuesday between 8AM-6PM
Standard delivery for metro areas in Auckland, Wellington and Christchurch
Order Monday to Friday before 3PM for delivery in 2-3 business days between 8AM-6PM
Order Monday to Friday after 3PM for delivery in 3-5 business days between 8AM-6PM
Order anytime on Saturday and Sunday for delivery in 3-5 business days between 8AM-6PM
Express delivery for Auckland and Christchurch (limited to metro areas only)
Order Monday to Friday before 1PM for same-day delivery before 5:30PM
Note: express delivery is not available for orders after 1PM or on Saturdays and Sundays
Express delivery for Wellington (limited to metro areas only)
Order Monday to Friday before 11AM for same-day delivery between 6PM–9PM
Standard delivery for non-metro and rural areas
Order Monday to Friday before 3PM for delivery in 2-3 business days between 8AM-6PM
Order Monday to Friday after 3PM for delivery in 3-5 business days between 8AM-6PM
Order anytime on Saturday and Sunday for delivery in 3-5 business days between 8AM-6PM
5 on us.